RESIDE JAPAN
Privacy Policy

Privacy Policy

Last Updated: Jan 11th, 2025

Thank you for visiting RESIDE JAPAN. We are committed to protecting your personal information and processing it in a manner compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains what information we collect, how we use it, and the measures we take to safeguard it.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our website at https://www.residejp.com and any related services where this Privacy Policy is posted or referenced.

2. Information We Collect

We may collect and process the following personal information (collectively, “Personal Data”):

  1. Contact Information
    • Name
    • Email address
  2. Financial Information
    • Budget
    • Annual income
  3. Motivation/Preferences
    • Reason(s) for real estate purchase
    • Investment goals or preferences
  4. Additional Details
    • Any other information you voluntarily provide to us (e.g., through inquiry forms or direct communications)

We do not knowingly collect sensitive personal data (e.g., health, religion, biometrics) unless it is specifically and voluntarily provided by you in relation to a service we offer.

3. Purposes and Lawful Bases for Processing

Under GDPR, we must have a valid lawful basis to process your Personal Data. Depending on the context, we rely on one or more of the following lawful bases:

  1. Consent (Article 6(1)(a) GDPR)
    • When you voluntarily fill out our online forms or sign up for newsletters.
    • For non-essential cookies or direct marketing communications, where required by law.
  2. Contractual Necessity (Article 6(1)(b) GDPR)
    • To provide our services in relation to real estate purchases.
    • To communicate with you about your specific requests or inquiries.
  3. Legitimate Interests (Article 6(1)(f) GDPR)
    • To improve our website, products, and services.
    • To protect the security of our website and business operations.
    • To send you relevant news or updates about similar services that may be of interest to you (you can unsubscribe at any time).
  4. Legal Obligations (Article 6(1)(c) GDPR)
    • To comply with applicable laws, regulations, or legal processes (e.g., financial reporting, record-keeping).

4. How We Use Your Personal Data

We use your Personal Data for the following purposes:

  1. Service Provision
    • To assist you in finding and purchasing real estate properties.
    • To process inquiries and provide relevant information or offers.
  2. Communication
    • To respond to your questions, feedback, or requests.
    • To send you important updates or administrative messages.
  3. Newsletters and Marketing
    • To send newsletters or marketing communications about our services, if you have opted in.
    • You may opt out or withdraw your consent at any time by clicking the “unsubscribe” link or contacting us directly.
  4. Internal Business Purposes
    • To conduct data analysis, improve our website, and enhance user experience.
    • For internal record-keeping and audit requirements.
  5. Legal Compliance
    • To comply with applicable laws and regulations.
    • To establish, exercise, or defend our legal rights.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and store information when you visit our website. This helps us understand how users interact with our site and improve the user experience. Where required by law, we will seek your prior consent before placing non-essential cookies on your device.

  1. Essential Cookies: Necessary for the website to function properly.
  2. Analytical/Performance Cookies: Help us improve our services by understanding how users engage with our site.
  3. Marketing/Targeting Cookies: Used only with your consent to deliver relevant advertisements or personalized content.

You can set your browser to refuse or disable cookies. However, some website features may not function properly if you do so.

6. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or to comply with legal and regulatory requirements. Once your Personal Data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Your Rights Under GDPR

Subject to certain conditions and exceptions under applicable law, you have the following rights regarding your Personal Data:

  1. Right to Access: You have the right to request a copy of the Personal Data we hold about you.
  2. Right to Rectification: You may request corrections to any inaccurate or incomplete information.
  3. Right to Erasure (Right to be Forgotten): You can ask us to delete your Personal Data in certain circumstances.
  4. Right to Restrict Processing: You can request that we restrict how we process your information.
  5. Right to Object: You may object to the processing of your Personal Data under certain lawful bases.
  6. Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible and when processing is based on consent or contractual necessity.
  7. Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@residejp.com. We will respond to valid requests within one month or as required by law.

8. International Data Transfers

Our services are accessible worldwide, and your Personal Data may be transferred to and processed in countries outside the European Economic Area (EEA), including the country where our servers are located. Such countries may have data protection laws that differ from those in your country of residence.

When we transfer Personal Data outside of the EEA, we take appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) to ensure that your Personal Data remains protected in accordance with GDPR.

9. Sharing and Disclosure of Your Personal Data

We do not sell or rent your Personal Data to third parties. We only share your information in the following circumstances:

  1. Service Providers
    • We may share data with trusted service providers (e.g., IT hosting, email providers) solely for the purpose of performing services on our behalf. They are contractually obligated to protect your Personal Data and use it only for the services requested.
  2. Legal Obligations and Security
    • We may disclose your Personal Data if required by law, legal process, or to protect the rights and safety of our users, employees, or business.
  3. Business Transactions
    • In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to a third party involved in the transaction. In such cases, we will ensure the confidentiality of your Personal Data is maintained and notify you before your Personal Data becomes subject to a different Privacy Policy.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Right to Lodge a Complaint

If you believe that we have processed your Personal Data in a manner that is not compliant with GDPR or applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will indicate the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

RESIDE JAPAN
privacy@residejp.com

We will do our best to address any concerns or questions you may have regarding our handling of your Personal Data.